Our Commitment
At Michael Gray, we strive to ensure every piece reflects the quality, craftsmanship, and refinement our brand represents. If your order does not meet your expectations, we're here to assist you with care and dedication.
```
Eligibility For Returns
Returns are accepted within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- Original tags, packaging, and accessories must be intact.
- Items showing signs of wear, damage, or misuse may not qualify for return.
Non-Returnable Items
The following items are not eligible for return:
- Products purchased during special sales or clearance events.
- Customized or personalized items.
- Products damaged after delivery due to improper handling.
Refund Process
Once your returned item is received and inspected, you will be notified regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may take 5–7 business days, depending on your payment provider.
Exchange Policy
We currently offer exchanges only for:
- Damaged products
- Incorrect items received
Please contact our support team within 48 hours of delivery with clear images of the issue.
Return Shipping
Customers may be responsible for return shipping charges unless:
- The wrong item was delivered
- The product arrived damaged
Contact Us
For return or refund assistance, please contact:
We aim to respond within 24–48 business hours.
Michael Gray reserves the right to refuse returns that do not meet the conditions outlined above.